Assisting you is our first priority! We have a dedicated team of experts who are fully committed to guaranteeing flawless performance of your Azure Biosystems equipment. We offer a variety of service plans to best fit your needs for warranty and service.
We offer on-site assistance to our customers in the United States or virtual troubleshooting that is customized to your specific needs for our international customers. Our world-class instruments are guaranteed to meet your unique needs. Each instrument undergoes an extensive check-list prior to shipment and includes a standard one‑year warranty. During this warranty period, you have the choice to extend the length of your service agreement through the addition of optional services. Use this form to check the warranty on your instrument, schedule a PM, or add additional warranty.
PM visits can prolong instrument life, prevent various issues, and keep your instrument running at peak performance. Your service plan may include a PM visit, or you can always request a PM visit on an ad hoc basis. Preventative maintenance includes:
|Direct telephone support||Unlimited||Unlimited||Unlimited|
|Remote access troubleshooting||Unlimited||Unlimited||Unlimited|
|Technician travel costs||✓||✓|
|Cost of certified parts||✓||✓||✓|
|Cost of certified parts||✓||✓||✓|
|PREVENTATIVE MAINTENANCE VISIT|
|Diagnostic of system functions||✓|
|Inspection of imaging components||✓|
|Training session on proper use of equipment and applications||✓|
If you need repair on an instrument, contact our Technical Support team with more details so they can evaluate the functionality of your instrument. After evaluation, a service quotation will be provided with current repair rates.
If the your system is in need of serious repair and you would like a system to fill the void of being without a system, you can request the use of a loaner system to offset the downtime. The use of a loaner system is dependent on system availability. If a loaner unit is available, the customer must agree to the model that is being offered. The loaner system will be sent out in a reusable crate, the damaged system will be place into the same crate and sent back to Azure Biosystems. Once the system is repaired, the same reusable crate shall be used to ship back the fixed system and the loaner system will be placed inside the crate and shipped back upon completion.
For instruments that require installation, installation options are available for on-site assistance, assembly, set-up, testing and training to ensure proper installation.
We bought the C600 a few years ago and use it mostly for imaging of Westerns. We are very happy with the capabilities of the system and the recommended reagents, although other reagents also work. I am most impressed with their service. We had some water damage in the lab and the instrument got soaked. Azure sales rep and technicians responded the same day and guided us through diagnostic procedures but in the end we had to ship the instrument back to Azure for service. They organized the shipping and provided a loaner, so we never were without instrument. Excellent service.
Our world-class instruments are guaranteed to meet your unique needs. Each instrument undergoes an extensive check-list prior to shipment and includes a standard one‑year warranty. During this warranty period, you have the choice to extend the length of your service agreement through the addition of optional services. Use this form to check the warranty on your instrument, schedule a PM, or add additional warranty.