Technical Support

Azure Biosystems has a team of knowledgeable and skilled technical support experts who are committed to quality and service. Our team of engineers will help support your lab’s investment, so you can keep your experiments going.

The support team is available to answer your product questions and solve technical problems. Upon receiving your request, our engineers work with you to identify the problem.

3 ways to contact Azure Bioystems Support

Form

Fill out the form below for quick support

Email

Send an email describing your request

Email

Phone

+1 (925) 307-7127

Available 9am-4pm PST

Call

Phone

+1 (925) 307-7127

Available 9am-4pm PST

FAQs

1. Power on the system.

2. Go to Device Settings from the Main Menu.

3. On the left side of the screen, select Technical Support.

4. Insert a USB into the front USB port.

5. In the Technical Support menu, tap the support phone number 5 times in quick succession.

6. Follow the prompts in the software to generate a log file.

7. Attach the log file above.

Our world-class instruments are guaranteed to meet your unique needs. Each instrument undergoes an extensive check-list prior to shipment and includes a standard one‑year warranty. During this warranty period, you have the choice to extend the length of your service agreement through the addition of optional services.

Use this form to check the warranty on your instrument, schedule a PM, or add additional warranty.

  • For Azure Imagers: the software version will be in the top right corner under the Azure logo.
  • For cSeries systems: go to the Help tab. The software version will be in the top left corner.
  • For Cielo: the software version will be in Device Settings > Device Info

To get the latest software, please need to contact us.

We bought the C600 a few years ago and use it mostly for imaging of Westerns. We are very happy with the capabilities of the system and the recommended reagents, although other reagents also work. I am most impressed with their service. We had some water damage in the lab and the instrument got soaked. Azure sales rep and technicians responded the same day and guided us through diagnostic procedures but in the end we had to ship the instrument back to Azure for service. They organized the shipping and provided a loaner, so we never were without instrument. Excellent service.

Ernst Reichenberger
Ernst Reichenberger
Professor, Department of Reconstructive Sciences, UConn Health
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