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Support

CONTACT SUPPORT
Azure’s team of knowledgeable and skilled technical support experts is committed to quality and service. Our team of engineers will help support your lab’s investment, so you can keep your experiments going. The support team is available to answer your product questions and solve technical problems. Upon receiving your request, our engineers work with you to identify the problem.

Our world-class instruments are guaranteed to meet your unique needs. Each instrument undergoes an extensive check-list prior to shipment and includes a standard one‑year warranty. During this warranty period, you have the choice to extend the length of your service agreement through the addition of additional services

For assistance with your Azure Biosystems product, you can reach us through the following methods:

    Where to Find your Serial Number

    Azure Imaging System
    Azure Cielo qPCR
    Azure Sapphire

    Cielo Users: How to Generate a Log File

    • 1.Power on the system.
    • 2. Go to Device Settings from the Main Menu.
    • 3. On the left side of the screen, select Technical Support.
    • 4. Insert a USB into the front USB port.
    • 5. In the Technical Support menu, tap the support phone number 5 times in quick succession.
    • 6.Follow the prompts in the software to generate a log file.
    • 7.Attach the log file above.

    Azure Biosystems
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    Azure Biosystems Sapphire™ Biomolecular Imager